Delivery and Return Policy - Precious and Primitive

Delivery and Return Policy

Delivery

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We aim to ship orders within 2-3 working days. Orders are shipped on weekdays (Monday – Friday) only, not including bank holidays or any other holiday periods specified by us. Any orders required for same day shipping must be received before 12 noon.

Our standard delivery charge is 6.00 (USD) and we aim to deliver all mainland orders within 3 working days. Deliveries from Hawaii to the Mainland and more remote areas may take slightly longer.

Standard delivery charges and approximate delivery times for orders shipped outside the USA are listed below. Exact delivery times will vary depending on the location and country of the delivery address.

Europe:

$17.00 (USD)

3-7 Working days

Rest of the World:

$25.00 (USD)

7-10 working days

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The above timescales are only a guide and sometimes during busy periods or bank holidays, deliveries may take longer.

All our orders are shipped via USPS service, no signature is required. If you request a signature, you may prefer to specify a business address when ordering, but please note that we are unable to change the delivery address once an order has been placed. A card will be left by the courier to re-arrange delivery should no one be at the specified address.

Please be aware that customers are responsible for payment of any local customs charges/duties in the delivery country.

Although we endeavour to deliver your order within a specified time, we cannot accept any responsibility for late deliveries due to circumstances beyond our control (e.g. extreme weather conditions). We will do our utmost to inform you of any unexpected delays.

Please feel free to contact us at stephanie@preciousandprimitive.com or sandee@preciousandprimitive.com for more detailed information.

Returns

If, for any reason, you are not entirely satisfied with your Precious & Primitive product you can return it to us within 14 days as long as it is unworn and still in the original packaging with any labels, swing tags, etc attached.

To return your order you must notify us in writing at stephanie@preciousandprimitive.com within 14 days of receipt stating your name, address, order number and reason for the return. After receiving our confirmation you can return the product to us.

Precious & Primitive products are returned at your own expense. We recommend that you obtain proof of posting and retain this until the refund has been processed. Precious & Primitive is not responsible for any lost returns or liable for any duties or custom charges incurred in returning products to us.

On receipt of the returned goods, we will refund to the original method of payment the full price paid for the items returned to us, providing they are found to be in a saleable condition.

Postage on returns, refunds and exchanges will not be refunded unless the item is defective.

Precious & Primitive reserves the right to refuse any goods returned outside the time limit stated.

If you have any problems with your purchase, we would be happy to help. Please email us at
stephanie@preciousandprimitive.com. Nothing within the above terms and conditions of Deliveries and Returns affects your statutory rights.

Chicago Office - 95 Westover Rd Highwood Ill 60040 - (312) 848-9395
Hawaii Office - PO Box 902 Kihei, Hawaii, 96753 - (808) 298-1600